Refund policy

Overview

Thank you for choosing us for your nutritional supplement needs. We value your trust and are committed to ensuring your satisfaction. While our unique business model limits our ability to accept returns, we are dedicated to resolving any issues that may arise with your order.

 

How to Report an Issue

We hope you love what you’ve ordered, but if something is not right, please let us know. If you receive an item that is defective, damaged, or not what you ordered, you can reach out to us within 30 days of receipt. Contact us at arteoncoeur@gmail.com with a photo and a brief description of the issue. We're here to help!

Eligibility for Replacements

We want you to feel confident with your purchase. If there’s an issue, here's how we can proceed:

• The item must be reported as defective, damaged, or incorrect within 30 days of delivery.
• Please provide supporting images and details when you contact us.
  

 

Refunds

While we generally do not offer returns or refunds, we understand that exceptions happen. If there’s a significant error on our part, we will review your situation carefully and may issue a refund directly to your original payment method.

Exceptions / Non-Returnable Items

Due to logistical constraints and the sensitive nature of our products, we must specify situations where returns are not possible

• Wrong Address: If an order is returned due to an incorrect address provided at checkout, it cannot be accepted back as a return. Please ensure your shipping details are correct when placing your order to avoid such issues.
• Unclaimed Shipments: Items not claimed from the courier or postal service and returned to the sender will not be eligible for returns. It's important to track your order and ensure you're available to receive it.
• Buyer’s Remorse: Please choose carefully as we do not accept returns due to buyer's remorse. Each order is fulfilled with care based on your selection.
• Rejected by Customs: If an order is returned by customs because of local import restrictions or fees, it cannot be returned to us. It is essential for customers to be aware of their local regulations before ordering.
• Product Prepared but Not Shipped: Orders that have been prepared but not yet shipped cannot be cancelled or returned. Please review your order carefully before submission to avoid any issues.

 

Commitment to Satisfaction

Despite these exceptions, we are committed to working with you to find the best possible solution should any issues arise. If you encounter a problem, please don’t hesitate to reach out. We value your satisfaction and are here to help you resolve any concerns.

Get in Touch

Your experience and satisfaction are incredibly important to us. If you have any questions or need assistance, please don’t hesitate to contact us at arteoncoeur@gmail.com.

Policy Governance

This policy is intended to help you understand our practices and is governed by the laws of our headquarters’ location. All communications will be conducted in English.