Shipping policy
Shipping Policy
At Arteon & Coeur, we are dedicated to delivering your nutritional supplements promptly and securely. We currently offer shipping to the following countries: Canada, USA, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Portugal, Sweden, Andorra, Greece, Iceland, Liechtenstein, Luxembourg, Malta, Monaco, Australia, Malaysia, New Zealand, South Korea, Indonesia, Macao SAR, Philippines, Thailand, and Vietnam. Please note, we are unable to ship to countries not listed above.
Shipping Costs and Options:
We provide a range of shipping options to meet your needs. Standard shipping is available for all destinations we serve. Express shipping is exclusively available within the USA, offering faster delivery times for those who need their orders quickly. Shipping costs are based on the latest rates from major carriers and are calculated at checkout. To enhance your shopping experience, we also offer special shipping incentives on select orders.
Handling and Transit Times:
Orders are typically processed and shipped within 1-2 business days. Estimated delivery times are 1-4 business days within the USA, and 2-5 business days for shipments to other countries. Please note that these times do not include potential delays due to customs processing, which can vary by destination.
Customs, Duties, and Taxes:
All international orders are shipped from the USA and may be subject to customs fees, duties, or taxes imposed by local regulations. Customers are responsible for any customs fees, duties, or taxes imposed by their respective regulatory agencies. Arteon & Coeur does not collect these fees nor can we influence these charges as they are mandated by your local government. As these charges are outside our control and determined by your local government, we kindly ask for your understanding in managing these responsibilities.
Tracking Your Order:
We understand how important it is to know the status of your delivery. All orders are shipped with tracking available, ensuring you can monitor your shipment every step of the way until it reaches you. Tracking information will be provided once your order has shipped.
Shipping Carriers:
For most of our shipping needs, including all express services within the USA, we rely on FedEx. For standard shipping within the United States where express service is not required, we use USPS to ensure efficient delivery. Internationally, FedEx handles all shipments to maintain consistency and reliability in our services.
Lost or Damaged Goods:
If your order arrives damaged, or if you do not receive it at all, please contact us without hesitation. Your satisfaction is paramount, and we are dedicated to resolving any issues concerning lost or damaged orders promptly.