Cancellation policy

Overview
At Arteon & Coeur, we offer a subscription service for our nutritional supplements, allowing you to receive your favorite products on a regular, recurring basis without the need to reorder each time. This policy outlines the terms and conditions of our subscription service.

 

Subscription Setup and Management

  • Enrollment: You can subscribe to our products directly through our product pages. Select the subscription option before adding products to your cart.
  • Account Management: Manage your subscription settings, including pause, cancel, or change frequency, directly from your customer account dashboard.
  • Frequency: To seamlessly integrate with your daily wellness routine, our subscription service is tailored to complement the recommended usage of our supplements. Each month, you'll receive a supply that perfectly aligns with the suggested intake, ensuring you never miss a day of your health regimen.

 

Payment

  • Billing Cycle: Your payment method will be billed automatically on the date of shipment of your subscription order. The exact billing date will depend on the date of your first order.
  • Payment Methods: We accept major credit cards, PayPal, Apple Pay, Google Pay, and other major payment services to ensure convenience and security for all transactions.
  • Updating Payment Information: You can update your payment method and billing information through your account dashboard at any time prior to your next billing cycle.

 

Shipping

  • Shipping Costs: Shipping costs are calculated based on the delivery location and are consistent with our shipping policy.
  • Delivery: Subscription orders are prioritized in our fulfillment process. We aim to ship subscription orders within our standard shipping timelines as described in our shipping policy.

 

Cancellations and Modifications

  • Modifying Your Subscription: You can modify your subscription details, such as product selection or delivery frequency, through your customer account.
  • Cancellation Policy: You can cancel your subscription at any time through your account dashboard. To avoid being charged for the next cycle, please cancel at least 48 hours before your next scheduled billing date.
  • No Long-Term Commitment: Our subscriptions are designed to be flexible. There are no long-term commitments, and you can cancel at any time without penalty.

 

Returns and Exchanges

  • Subscription Returns: Due to the nature of our products, returns or exchanges of subscription orders are only accepted if the product is defective or damaged upon delivery.
  • Reporting Issues: If there is a problem with your subscription order, please contact us immediately so we can resolve the issue.

 

Customer Support

  • Contact Us: If you have any questions about your subscription, you can reach out to us via email at info@arteoncoeur.com or through our convenient online contact form available on our website.
  • Chat with Us: If you have any questions or need assistance, you can always reach out to us via the chat feature located at the bottom right corner of every page on our website. Just send us a message, and we will respond as quickly as possible to help with any inquiries you may have.

 

Changes to Subscription Policy

  • Policy Updates: We reserve the right to update or change our subscription policy at any time. All subscribers will be notified of any significant changes to the terms and conditions.